A mediator is someone who helps two or more people resolve a disagreement by listening to both sides and guiding them toward a solution they can both accept. The mediator doesn't take sides or force anyone to do anything. Instead, they create a calm space where everyone can talk through the problem.

Imagine two classmates arguing over who gets to use the computer during free time. A mediator, perhaps a teacher or another student, would listen to each person explain their perspective, help them understand each other's needs, and guide them toward a fair compromise, like taking turns or finding another activity one of them would enjoy just as much.

Professional mediators help resolve disputes in many settings: businesses, neighborhoods, even international conflicts. They're skilled at staying neutral, asking good questions, and helping people see solutions they might have missed while caught up in arguing.

Mediation is the process a mediator uses. It works because people are more likely to follow through on agreements they helped create themselves, rather than solutions forced upon them. Good mediators know that their job isn't to decide who's right, but to help everyone move forward.