unhelpful
Not giving the help or support that is needed.
Unhelpful means not providing the assistance, information, or support that someone needs. When advice is unhelpful, it doesn't actually solve the problem or make things clearer. When a person is being unhelpful, they're either unable or unwilling to give the help that's needed.
Sometimes people are unhelpful without meaning to be. A friend might give you unhelpful directions that leave out key turns, or a teacher might offer unhelpful feedback that's too vague to improve your work. Other times, someone might be deliberately unhelpful, like refusing to share information when they easily could.
The word often appears when there's a gap between what someone needs and what they're getting. If you ask how to fix your bicycle chain and someone just says “figure it out yourself,” that's unhelpful. If a manual for building a model explains things in confusing language or skips important steps, it's unhelpful.
Notice that unhelpful doesn't always mean useless. Something can be partially correct but still unhelpful if it doesn't address the actual problem. The key is whether it moves you closer to what you're trying to accomplish.